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Billing Questions / FAQ's

I was billed without my consent. What can I do?
Please contact us and we will review your case and help you.


What is a CVV2 code and where is it located?
CVV is a number that is usually located on the backside of your credit card.

I only purchased a trial membership or subscription. Why are you still billing me?

All trial memberships/subscriptions convert to monthly memberships or subscriptions if not canceled within the specified trial period. Please check the terms and conditions of the website from which you have purchased a trial membership/subscription to verify the trial period and the recurring billing process.

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